Is there a charge for treatment?
Do you accept Medicaid or other insurance?
Do you receive government funding?
What kind of staff do you have and what are their credentials?
Who audits the work you provide?
Who do we complain to if we are not satisfied with your services?

Is there a charge for treatment?
Every individual is charge a $40.00 intake fee (unless subsidized by third party payment).  Other services are based on a fee schedule.  The Triage Coordinator at each office can give further information regarding costs.

 Do you accept Medicaid or other insurance?
Yes.  A copy of your insurance cards are required at intake.

Do you receive government funding?
We receive State funding through Value Options.  Local government funds also subsidize the operational costs of providing service at a low cost.

What kind of staff do you have and what are their credentials?
We employ a highly qualified professional staff.  Our medical director is an MD psychiatrist.  Our medical services consist of medication management for both addiction and mental health disorders.  Our Director of Nursing is a Certified Nurse Specialist who manages the Opioid Replacement Therapy program and oversees four nurses.  (see org. chart)  Our psychotherapeutic services are provided by independently licensed therapists and by BA level/LADAC certified case managers.  We offer services in Spanish for mono-lingual patients.

Who audits the work you provide?
We are audited by the Drug Enforcement Agency, New Mexico Board of Pharmacy, New Mexico Department of Health Facility Licensing and Division of Health Improvement, Value Options, CLIA, CARF, CSAT and local government funding sources. 

Who do we complain to if we are not satisfied with your services?
Ayudantes has a patient grievance process in place and if there is no resolution then any of the above agencies can also be contacted to submit a complaint about the agency.